Online Community Best Practices (PDF)

Very good presentation based Groundswell.

What Is Groundswell? It’s a book by two Forrester analysts with practical, data-based strategies for companies that want to harness the power of social technologies like blogs, social networks, and YouTube. Featuring 25 full case studies, a complete road map for social strategy, and data from around the world.

Read article: Online Community Best Practices, by Jeremiah Owyang, Forrester Research (PDF)